MASH advocacy services for outpatients and Emergency Department patients require multiple flips and twists that differ from inpatient services. Locating and screening those patients necessitate creative routines.

That’s why MASH created its OPERA (Outpatient/ER Advocacy) Center. Once patients have been screened, multilingual callers performing on our version of high-wire equipment transmit potentially eligible accounts back to MASH advocates working for the provider.

This call center bends over backwards to speed the processing time on your accounts by locating ED and outpatients faster, resulting in quicker reimbursements for potentially eligible accounts. Our quick turnaround on ineligible accounts supports your decision on which accounts to rapidly place in early-out.